REFUND POLICY
Refund Policy
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Danbren Media LLC
7333 West Jefferson Avenue, Lakewood, CO 80235
Email: info@danbrenmedia.com · Phone: (912) 733-5278
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Last updated: September 1, 2026
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This policy explains when payments to Danbren Media LLC (including bookings made under our Atavia Weddings and Elizabeth Scott Weddings brands) are refundable. It is part of our Terms of Service (https://www.danbrenmedia.com/terms). Where your signed Service Agreement says something different, the agreement controls.
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The short version
• Your retainer is non-refundable once your agreement is signed. It reserves your date and we stop offering that date to anyone else.
• Amounts beyond the retainer can be refunded in whole or in part depending on how far from your event you cancel (schedule below).
• Rescheduling is free once if we're available for the new date.
• If we can't perform, you get everything back.
• Billing mistakes — duplicate charges, wrong amounts — are refunded in full, no questions.
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1. Why the retainer is non-refundable
When you sign, we remove your date from our calendar and decline other couples for it. The retainer (currently $500, or the amount stated in your agreement) compensates us for that reserved date and for the planning work that begins immediately. For that reason it is not refundable under any circumstances once the agreement is signed, including change of plans, change of vendor, or cancellation of the event.
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2. If you cancel
You may cancel by emailing info@danbrenmedia.com. The cancellation date is the date we receive your email. Refunds of amounts paid beyond the retainer are as follows:
Written cancellation received / refund of amounts paid beyond the retainer:
• More than 90 days before the event — 100%
• 31 to 90 days before the event — 50%
• 30 days or fewer before the event — No refund
Example — Pay-in-Full booking at $2,000 (with a $500 retainer inside that amount): cancelling 120 days out refunds $1,500; cancelling 60 days out refunds $750; cancelling 20 days out refunds nothing.
Example — Standard plan, retainer paid and balance charged: the same table applies to the balance amount.
If your balance has not yet been charged when you cancel, no further charge is made and the retainer is retained.
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3. If you reschedule
If your event moves to a new date, tell us as soon as you can. One reschedule is free if we are available for the new date, and all amounts paid transfer to the new date. If we are not available for the new date, the cancellation table above applies as of the date you notify us. A second or later reschedule may be treated as a cancellation and rebooking at our discretion.
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4. If we cancel or cannot perform
If we are unable to provide the services because of our own illness, emergency, or circumstances beyond our control, and we cannot arrange a substitute of comparable quality that you accept, we will refund every dollar you have paid us, including the retainer, within 10 business days.
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5. Billing errors and duplicate charges
If you are charged twice, charged the wrong amount, or charged for something you did not agree to, email us with the charge details and we will refund the error in full — usually the same business day. Please contact us before filing a dispute with your bank; we can fix an error far faster than a chargeback process can.
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6. Coverage shortfalls
If, through our fault, we provide fewer coverage hours than your agreement specifies, we refund the difference at the hourly rate in your agreement. Coverage lost because the event ran late, started late, or was cut short by you, your venue, or weather is not refundable.
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7. Add-ons, overtime, and gratuities
• Add-ons (second shooter, additional hours) purchased before the event follow the same cancellation table as the balance.
• Overtime approved on the day of the event is charged after the event and is not refundable once the hours have been worked.
• Gratuities are voluntary, go entirely to your event team, and are not refundable once sent, except in the case of a duplicate or mistaken charge (Section 5).
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8. Delivered work
Because photography and videography are creative services, refunds are not offered for dissatisfaction with editing style, artistic choices, or subject matter once work has been delivered, provided the work is consistent with our portfolio and your agreement. If something is genuinely missing or defective, tell us within 30 days of delivery and we will fix it.
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9. How refunds are paid
Refunds go back to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank; bank-transfer refunds within 3–5 business days. If the original method is closed or unavailable, contact us and we will arrange an alternative.
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10. Disputes
If you believe you are owed a refund that we have not provided, contact us first — we want to resolve it. Filing a chargeback for a charge you authorized under a signed agreement, instead of contacting us, is a breach of our Terms of Service, and we will respond to the card issuer with your signed agreement and payment authorization.
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Contact
Danbren Media LLC
7333 West Jefferson Avenue
Lakewood, CO 80235
info@danbrenmedia.com
(912) 733-5278